Terms of Use: Snug Hollow

Welcome to Snug Hollow, a cozy virtual-pet game for iPhone and the foldable iPhone Duo. It is made by Dharyl Auguste (OSOF Studio) ("we", "us"). By downloading or playing the game, you agree to these terms. Please read them; they're short.

The game is free

Snug Hollow is free to download and play, with no ads. Everything in the game can be earned by playing: caring for your Tucklings, mini games, the daily gift and letters in the mailbox all give honeydrops.

Honeydrops and the Welcome Basket (optional purchases)

• Honeydrop packs (for example Spoonful, Little Jar, Honey Pot and Honey Barrel) are optional, one-time purchases of in-game currency. They are consumable: once added, they're spent in the game like any other honeydrops.
• The Welcome Basket is an optional, one-time purchase of some honeydrops plus a few decorations sold nowhere else. It's a permanent purchase, so Restore purchases brings it back on a new phone.
• Prices are shown in your local currency in the shop and on Apple's purchase sheet before you confirm, including any taxes.
• Payment is charged to your Apple Account when you confirm. There are no subscriptions, no random paid items and no timed offers.
• Honeydrops have no cash value, can't be exchanged for money or moved to another game, and don't expire.
• Refunds are handled by Apple, under Apple's policies. Request one at reportaproblem.apple.com.
• Family Sharing: Apple's Ask to Buy works as usual.

Your game

Your Tucklings, house and items live on your phone (and, if you share a home, in your own iCloud). We don't collect them; see our Privacy Policy. Because we don't keep a copy, we can't restore a lost game for you, so please keep your phone's backup on.

If you share a home, everyone on the care team can feed, play, decorate and spend the shared honeydrops. Invite only people you trust with your home. The owner of a home can remove anyone, or stop sharing, at any time.

Playing nicely

When you name Tucklings, set a caretaker name or play with others nearby, please be kind and don't use names that are hateful, harassing or illegal. Please don't copy, resell, reverse engineer, cheat with modified versions of, or redistribute the game, or use it to break the law.

Our content

Snug Hollow's Tucklings, art, music, writing and code are original works owned by us and licensed to you for personal, non-commercial use in the game. Photos you take of your Tucklings in the game are yours to keep and share.

Changes to the game

We keep improving Snug Hollow. Items, prices, games and features may change over time, and a feature may sometimes be retired. We'll try to give notice in the mailbox before anything you paid for changes in a way that matters.

App Store terms

Your use of the game is also governed by Apple's Licensed Application End User License Agreement (the standard EULA), at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. If these terms and Apple's EULA conflict, Apple's EULA applies. Apple has no obligation to provide maintenance or support for the game, and Apple is not responsible for any claims relating to it.

No warranty, and limits of liability

We work hard to make Snug Hollow reliable, but the game is provided "as is", without warranties of any kind, to the fullest extent the law allows. To the fullest extent the law allows, we aren't liable for indirect or consequential losses, or for lost game data, arising from your use of the game. Our total liability for any claim is limited to what you paid in the game in the 12 months before the claim. Some places don't allow these limits, so they may not apply to you, and nothing here takes away rights you have under consumer law.

Changes to these terms

We may update these terms as the game grows. We'll post the new version on this page with a new effective date. If you keep playing after a change, the updated terms apply.

Contact

Questions? Email support@osofstudio.com.